Your privacy matters to us. This Policy explains exactly what personal data big89 collects, why we collect it, how it is stored and protected, and the rights you hold over your information as a player based in Indonesia.
Effective Date: January 1, 2026 · Version 2.4Every connection to big89 is protected by SSL/TLS encryption. Data in transit and at rest is secured using industry-standard AES-256 protocols to prevent unauthorised access.
Identity documents submitted for KYC verification are stored in an isolated, access-controlled environment and are never shared with third parties beyond legally required regulatory reporting.
big89 does not sell, rent, or trade your personal information to any third-party marketing companies. Your data is used exclusively to operate, secure, and improve your experience on our platform.
You have the right to access, correct, export, and request deletion of your personal data at any time. Submit a data request to our support team and we will respond within 5 business days.
big89 ("we", "us", "our") operates the online betting and gaming platform accessible at https://big89.bio (the "Platform"). This Privacy Policy explains how big89 collects, uses, stores, shares, and protects personal data provided by or collected about users ("you", "Member") who access or register on the Platform, with particular reference to our primary audience of English-preference players resident in Indonesia.
big89 is committed to handling your personal data with transparency, integrity, and strict security standards that align with internationally recognised data protection principles, including those of the General Data Protection Regulation (GDPR) as a benchmark framework, where applicable to our operational context. This Policy should be read alongside our Terms & Conditions and Responsible Gaming page, both of which form part of the contractual relationship between you and big89.
By registering an account on big89, accessing the Platform, or continuing to use our services after this Policy has been updated and communicated to you, you acknowledge that you have read, understood, and agreed to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue your use of the Platform and contact our support team to arrange account closure.
big89 collects personal data through several channels: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from third-party service providers involved in identity verification and payment processing. The categories of data we collect are set out in the table below.
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, Indonesian National ID (KTP) number, passport number | Registration form; KYC verification upload |
| Contact Data | Indonesian mobile number, email address | Registration form; account settings updates |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI), e-wallet identifier (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history in IDR | Deposit/withdrawal requests; payment processing partner |
| Account Data | Username, hashed password, account balance, bonus records, wagering history, VIP tier status | Automatically generated at registration; updated through gameplay |
| Technical Data | IP address, device type, operating system, browser type, session timestamps, geolocation (city/region level) | Automatically collected via server logs and analytics tools |
| Usage Data | Pages visited, games played, bet amounts, session duration, click patterns, referral source | Automatically collected via cookies and analytics SDK |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Recorded when you contact big89 support |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, cooling-off period activations, session time reminders | Submitted through account settings or via support team |
big89 does not collect special-category sensitive data such as racial or ethnic origin, religious beliefs, health data, biometric data, or sexual orientation. If you voluntarily disclose such information in support communications, it will not be stored beyond the resolution of the relevant interaction.
big89 uses the personal data we hold about you for the following purposes. Each purpose is tied to a legitimate operational or legal need and is limited to the minimum data necessary to fulfil that purpose.
big89 processes your personal data under the following legal bases, consistent with internationally recognised data protection standards:
big89 shares your personal data with a limited number of carefully vetted third-party service providers who assist us in operating the Platform. These providers are contractually bound to process your data only on big89's instructions and are not permitted to use it for their own purposes. Categories of service providers include:
big89 may disclose your personal data to government bodies, regulators, law enforcement agencies, or courts where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of big89, its Members, or the public. big89 will, where legally permissible, notify affected Members of such disclosures.
big89 does not sell, rent, lease, or trade your personal data to any third party for commercial marketing purposes. This commitment applies unconditionally and is not subject to any opt-out mechanism because the practice does not occur.
big89 uses cookies and similar tracking technologies (including local storage and session storage) to operate and optimise the Platform. The cookies we deploy fall into the following categories:
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling strictly necessary cookies will prevent the Platform from functioning correctly, and disabling functional cookies may result in a degraded user experience. Instructions for managing cookies are available in your browser's help documentation.
big89 does not use third-party advertising or retargeting cookies. We do not serve cross-site behavioural advertising based on your Platform activity.
big89 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML/KYC regulatory obligation |
| Financial Transaction Records | Duration of account + 7 years after closure | International financial record-keeping standards |
| KYC Documents | Duration of account + 5 years after closure | AML/CTF compliance |
| Support Communications | 3 years from date of last interaction | Legitimate interest (dispute resolution) |
| Technical / Log Data | 13 months from collection | Security monitoring and fraud detection |
| Marketing Preferences | Until consent is withdrawn, then deleted within 30 days | Consent |
| Responsible Gaming Records | Duration of self-exclusion + 6 years | Regulatory obligation; Member protection |
After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised data may be retained indefinitely for aggregated analytical purposes.
big89 implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes:
big89 respects your rights over your personal data and provides accessible mechanisms for you to exercise those rights. The following rights are available to all Members. Requests may be submitted to our support team via live chat or at [email protected]. big89 will respond within 5 business days and will complete the request within 30 calendar days of receipt, unless extended circumstances apply, in which case we will notify you.
You have the right to request a copy of all personal data big89 holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay. You can update most account details directly in your account settings.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where you object to processing. This right is subject to our legal retention obligations as described in Section 7.
You may request that big89 restrict the processing of your data — for example, while a correction request is being assessed, or while you contest the legitimacy of our processing grounds. Restricted data will be stored but not actively used.
Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format (CSV or JSON) for transfer to another service.
You may object to processing that is based on big89's legitimate interests, including profiling for fraud detection or platform analytics. big89 will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
big89 strictly prohibits access by individuals under 21 years of age. The Platform is not directed at, and does not knowingly collect personal data from, anyone under the age of 21. The age threshold of 21 is applied consistently across all regions, in line with big89's responsible gaming policy for the Indonesian market.
At the point of registration, all applicants are required to confirm that they are 21 years of age or older. big89 may request documentary proof of age as part of its KYC process at any time. If big89 discovers or reasonably suspects that a registered Member is under the age of 21, the account will be suspended immediately, all balances and winnings will be frozen pending investigation, and the data will be handled in accordance with applicable child protection obligations.
Parents and guardians who believe that a minor has registered on big89 should contact our support team immediately at [email protected] with full details. big89 will investigate and act within 24 hours of receiving a verified report.
big89 operates on cloud infrastructure that may involve data storage and processing in jurisdictions outside Indonesia. Where personal data is transferred internationally — for example, to cloud servers, KYC verification partners, or game studio integrations — big89 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under recognised international data protection frameworks.
Safeguards deployed for international transfers include contractual data-processing agreements with all third-party recipients, incorporating standard clauses that obligate the recipient to apply adequate data protection measures. big89 does not transfer personal data to jurisdictions that do not offer an adequate level of protection without the above contractual safeguards in place.
Your personal data used for Indonesian payment processing — bank account details, e-wallet identifiers, and transaction records denominated in IDR — is processed within Indonesia via the relevant local financial institution's own secure infrastructure, in accordance with Indonesian banking regulations.
big89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal standards. When material changes are made, big89 will notify registered Members via a prominent notice on the Platform and, where reasonably practicable, via a notification to your registered contact details. The updated Policy will clearly state its effective date at the top of the document.
Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of and agreement to the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how big89 protects your data. If you have questions about a specific change, please contact our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way big89 handles your personal data, please contact our team through one of the following channels:
When submitting a data subject rights request, please provide sufficient information to allow us to verify your identity before acting on the request. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may need to request specific information from you to confirm your identity. big89 does not charge a fee to exercise your data rights under normal circumstances.
All game outcomes on big89 are generated by certified random number generators (RNGs) audited by independent testing laboratories. Provably fair principles apply across slots, live casino, and number-draw games, ensuring no manipulation of results at any level of the system.
big89 collects only the data that is strictly necessary for a defined purpose. We do not collect your full residential address beyond city level for analytics. We do not record biometric data. We do not store plain-text passwords — all credentials are stored as salted cryptographic hashes.
Every marketing message sent by big89 includes a clear, one-click unsubscribe mechanism. You can also manage all communication preferences in your account settings at any time. Withdrawing marketing consent has no effect on your ability to use the Platform or access any of its features.
Now that you understand how we protect your data, explore everything big89 has to offer — from live sportsbook and slots to live casino games, keno, and more. Secure, fast, and built for Indonesian players.
21+ only. Gambling involves financial risk. Please play responsibly. Visit our Responsible Gaming page for support tools and resources.